Qualifications

Degree in Tourism or related field of study

Personal and Social Skills

1. Communication skills
Ability to express oneself clearly and kindly.
Ability to listen to visitors’ needs.
Explain tourist information in a clear and engaging way.

2. Customer service
Be patient and empathetic.
Handle difficult situations or complaints calmly.
Show a welcoming and friendly attitude.

3. Teamwork
Collaborate with colleagues and other departments (hospitality, transport, cultural activities).
Coordinate effectively to ensure information is accurate and up to date.

4. Organization and time management
Manage multiple inquiries at the same time.
Prioritize tasks without compromising quality of service.
Keep the office organized and functional.

5. Flexibility and adaptability
Adapt to changing schedules (tourist seasons, holidays).
Be able to work with people from different cultures and language backgrounds.

Language Skills

English B2, French B2, Spanish B2

Information Technology (IT) Skills

Basic digital skills. Basic office tools
Use of computers, email, and social media.
Handling programs for reservations, maps, and digital tourist information.

Other Skills

Cultural and linguistic knowledge
Knowledge of the area, its history, gastronomy, and local activities.
It should be taken into account that in Catalonia, the language used by many visitors will be Catalan.

Other Skills